SHIPPING POLICY

Orders are processed Monday through Friday, excluding U.S. federal holidays.

• Orders placed before 12:00 PM CT on a business day are typically prepared the same business day.
• Orders placed after that cut-off, or on a weekend or holiday, are prepared the next business day.
• Orders paid by a method that requires manual verification are prepared once payment is confirmed.

You will receive a shipping confirmation email with tracking as soon as a label is generated.

Domestic shipments are carried by USPS, UPS, or FedEx. The carrier is selected per order based on destination and service level.

• Standard: typically 3–5 business days in transit after processing.
• UPS 2 Day Air: 2 business days in transit after processing.

Transit times are carrier estimates only. Weather, carrier backlogs, and customs inspections can add time.

A flat rate of $8.95 applies to standard domestic orders.

UPS 2 Day Air is available for $15.95.

Express shipping is included at no additional charge on orders with a subtotal of $200 or more.

The exact rate for your order is calculated and displayed at checkout before payment.

All products ship as lyophilized (freeze-dried) material, which is stable at ambient temperature for the duration of normal transit. Cold-chain shipping is not required.

• Vials are packed with protective insulation to guard against impact and temperature extremes.
• On arrival, store lyophilized product at -20°C in a dark, dry place.
• After preparation for laboratory use, store at 2–8°C and protect from light.

Inspect every shipment on arrival. If a vial arrives damaged, photograph it before handling and contact us within 7 days — see the Return & Refund Policy.

Tracking numbers are emailed automatically when a label is created and can also be found under your account order history.

Tracking can take up to 24 hours to show carrier scans after a label is generated. A label that has not yet scanned does not mean the package is lost.

If tracking has not updated for 5 or more business days, contact Sales@revivesupplyco.com and we will open a carrier trace.

You are responsible for providing a complete and accurate shipping address. Addresses cannot be changed once a label has been generated.

• Packages returned as undeliverable due to an incorrect address can be reshipped at the customer's expense.
• We are not responsible for delays caused by the carrier, weather, or customs.
• Lost, stolen, or damaged shipments are covered when the optional Delivery Protection is selected at checkout.

Revive Supply Co. currently ships within the United States only.

We do not ship to destinations where the import of research materials is restricted.

For Research Use Only. All products offered by Revive Supply Co. are intended strictly for laboratory research use. Not for human consumption. Not for veterinary use. Not intended to diagnose, treat, cure, or prevent any disease.

Shipping questions: Sales@revivesupplyco.com

Phone: (805) 732-5498